Guest records · guest history
Remember every guest — and what they're worth to you
Each guest and company in WStation has one record: contact details, every quotation, booking, invoice and payment, what they've spent to date and what they still owe. When they ring again, you know them.
- No card
- Nothing to install
- Works on your phone
Know your best guests
See who comes back and what they spend — corporate clients, tour operators, regulars.
Every document in one place
All their quotes, bookings, invoices and tax invoices on one page.
One tap to call or WhatsApp
Contact details stored once, used everywhere — including on documents and guest messages.
How it works
One stay, four names, zero retyping
Every guest is one record that changes its name as they go: asked for a price, said yes, stayed, paid. Each step is one press of a button.
- QuotationThey ask what it costs. Rooms, nights, guests and a deposit, priced in a minute.
- BookingThey say yes. One click, and the room is theirs on the calendar — nobody else can have it.
- InvoiceThey check out. The bill is raised from what was quoted, nothing typed twice.
- Tax invoiceThey pay. Part or all, by cash, card or transfer — the receipt is written and it is in the books.
On each guest
What a guest record holds
- Contact — name, company, email, phone and address
- Standing — spent to date, what they owe and number of documents
- Stays — every booking with dates and room
- Quotes — sent, accepted or expired
- Invoices and tax invoices — with status and balance
Everything in it
Built for guesthouses, lodges and B&Bs
No modules to buy and nothing to set up first. Turn off what you don't use.
- Occupancy calendar — every room down the side, every night across the top
- No double bookings — a taken room is refused before the quote or booking is saved
- Airbnb & Booking.com calendar sync — each room swaps calendars with its listings every 30 minutes
- Front desk — today's arrivals and departures, one-tap check-in and check-out, walk-ins without a quote
- Your own booking page — guests send their dates to your enquiries inbox — no commission
- Quotes guests accept online — send a quote as a link; they accept on their phone
- Automatic guest messages — a confirmation, check-in details before arrival and a review request after — by email or WhatsApp
- Deposits and part payments — ask for a percentage up front; the balance looks after itself
- Invoices and tax invoices — your logo, bank details and a QR code on every document; credit notes for corrections
- Housekeeping board — checking a guest out marks the room for cleaning
- VAT, GST or sales tax — including a separate rate for accommodation and tourism levies, or no tax at all
- A till with stock — for the bar, the shop or anything sold over the counter, with shifts and cash-up
- Books that keep themselves — income, expenses, debtors, journal, trial balance and audit trail
- Your team — admins, staff and tillers, invited by link; run more than one property from one login
- Phone, tablet or computer — installable on Windows, Mac, Android and iPhone — and it keeps working when the signal drops
Questions
Asked before signing up
Can I remove a guest?
Yes. Their documents stay on file for your records.
Do guests from Airbnb and Booking.com appear?
No — those sites keep their guests' details. Their nights block your calendar; your direct guests have full records.
Is guest data private?
Yes. Only people you invite to your business can see it, and WStation never sells it.
More of WStation
Also in the box
Bring your team in — free to start.
Open WStation, add your rooms, and quote your next guest — free, in your browser, no card.
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